Shipping Policy

United States order processing

Orders for in-stock items are normally verified, picked, packed, and handed to the carrier within 1 business day. Orders placed on weekends or U.S. public holidays begin processing on the next business day. High-volume launches, severe weather, address verification, or payment review may add time.

Estimated delivery times

Delivery estimates begin when the carrier accepts the parcel and are not guarantees.

Contiguous United States — Standard: 2–5 business days; most addresses are targeted within about 3 business days.
Alaska, Hawaii, Puerto Rico, and other U.S. territories: 5–10 business days where service is available.
APO/FPO/DPO addresses: 7–15 business days.

Expedited 1–2 business-day service may be offered at checkout for eligible products and destinations. Orders containing lithium batteries may be limited to approved ground or air services.

Shipping rates

Free standard shipping is available on eligible U.S. orders over $39 after discounts and before taxes. Available services, final charges, and the estimated delivery date are shown at checkout and control if they differ from this page.

Shipping destinations

Roabol currently ships only to eligible United States addresses. Shipping to Canada and other international destinations is not available at this time.

Tracking

When an order ships, Roabol sends the carrier name and tracking link to the email used at checkout. Tracking may take up to 24 hours after dispatch to show its first carrier scan.

Address changes and cancellations

Contact support as soon as possible if an address is incorrect or an order must be cancelled. Changes are not guaranteed after fulfillment begins, and Roabol cannot replace an order delivered to an address entered incorrectly at checkout.

Delays, lost packages, and delivery claims

If tracking has not moved for 3 business days or the parcel is more than 3 business days past its estimated delivery date, contact support. Roabol will open a carrier investigation and offer an appropriate replacement or refund after the parcel is confirmed lost or otherwise eligible.

Damaged or incomplete deliveries

Report visible shipping damage, missing items, or an incorrect product within 7 calendar days of delivery. Include the order number and clear photos of the product, shipping carton, and label so the claim can be reviewed quickly.