30-day return window
Eligible products may be requested for return within 30 calendar days after the carrier marks the order delivered. Contact Roabol before sending anything back. Returns sent without authorization may be delayed or refused.
Return eligibility
For a change-of-mind return, the product must be in new or like-new condition and include the original packaging, accessories, manuals, promotional items, and serial labels. Reasonable inspection is permitted, but products showing misuse, impact damage, liquid exposure, unauthorized repair, excessive wear, or missing parts may receive a reduced refund or be ineligible.
Starting a return
Email support@roabol.com with the order number, checkout email, product, and reason for return. Include photos or video for damaged, defective, missing, or incorrect items. If approved, Roabol will provide return instructions. The parcel must be handed to the designated carrier within 14 calendar days after the instructions are issued.
Return shipping costs
Roabol provides a prepaid return label for a verified product defect, shipping damage, missing item, or incorrect item. For returns not caused by a product-quality issue or Roabol fulfillment error, the customer is responsible for return shipping, and the original shipping charge is not refundable. Use a trackable service; Roabol is not responsible for an untracked customer-arranged return that is lost in transit.
Inspection and refund timing
Returns are normally inspected within 2 business days after they reach the return facility. Once approved, the refund is initiated to the original payment method. Banks and payment providers generally need an additional 3–10 business days to post the credit. Roabol will email confirmation when the refund is submitted.
Damaged, incorrect, or incomplete orders
Report shipping damage, an incorrect product, or missing contents within 7 calendar days of delivery. Keep the product and all packaging until support confirms the next step.
Late or lost deliveries
If a shipment is confirmed lost by the carrier, Roabol may offer a replacement or refund without requiring a return. Delivery-delay claims are reviewed under the Shipping Policy.
Exchanges and replacements
For faster service, ordinary exchanges are handled as a return followed by a new order. A verified defective or incorrect item may qualify for a replacement at Roabol’s option.
Non-returnable items
Gift cards, final-sale items clearly identified before purchase, and items prohibited from return by law are non-returnable. This limitation does not remove rights that apply to defective, damaged, or misdescribed goods.
Contact
For return or refund help, email support@roabol.com with your order number.