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Help center
Clear answers. Less waiting.
Start with the most common questions about orders, products, charging, returns, and warranty support.
Orders & shipping
Where does Roabol ship?
Roabol currently ships only to eligible United States addresses shown at checkout. Shipping to Canada and other international destinations is not available at this time.
How long will my order take?
In-stock orders are normally processed within 1 business day. Standard delivery to the contiguous United States is estimated at 2–5 business days after dispatch, with most addresses targeted within about 3 business days. Alaska, Hawaii, U.S. territories, and military addresses may take longer.
How can I track my order?
Use the Track Order page with your order number and checkout email. The first carrier scan may take up to 24 hours after the shipping email is sent.
Products & charging
Can I use a Roabol fan while it is charging?
Follow the instructions supplied with your specific model.
How should I clean a handheld fan?
Power the fan off, disconnect charging cables, and use a soft dry brush or cloth around the grille.
Can I take Roabol products on a plane?
Check the battery rating and confirm the latest rules with your airline before travel.
Returns & warranty
What is the return window?
Eligible products can be requested for return within 30 calendar days after confirmed delivery. Condition requirements and return-shipping responsibility are explained in the Return & Refund Policy.
What does the limited warranty cover?
The warranty covers qualifying manufacturing defects during the stated warranty period.
What should I include in a warranty request?
Provide the order number, product model, issue description, and photos or video when helpful.